Store Policy

Most pieces show their standard-size price, including hardware; custom sizes or finishes and pieces priced on request are quoted. Send your dimensions with the product link and your location; the team sends a quotation, then a site measurement visit (EGP 2,000) confirms the final measurements before production. Confirm the design, measurements, material, finish, included pieces and total price before proceeding.

Pieces with a published price can be ordered online at checkout: pay a 30% deposit online by bank card or mobile wallet through Paymob, or confirm by phone and pay on delivery; the balance is paid on delivery. Custom sizes, custom finishes and pieces priced on request are paid as agreed in your quotation.

Production typically takes about 25 days for individual pieces, about 30 days for storage units and about 45 days for a complete room; the team confirms the exact schedule for your order. Delivery is available anywhere in Egypt. Within Cairo and Giza it usually costs EGP 1,500 and includes installation; elsewhere in Egypt, delivery is quoted separately and installation isn't available.

The furniture comes with a 5-year warranty. Contact Khashab with your quotation or order reference if you need a change, cancellation or help after delivery, and include photographs and the relevant specification when reporting a concern.

When you contact Khashab, the information you provide may include your name, contact details, location, measurements and project photographs. Share only the details needed for your enquiry. Do not send passwords or card security details through enquiry channels.

• •Unopened items can be refunded within 14 days from the day of purchase. If you are not totally satisfied with your purchase, kindly email us to process your refund procedure in order to refund the price you paid for the goods and credit the refund amount to the account that you used for the payment
• • Delivery and assembly costs will not be refunded in case you requested to return goods already delivered to your home. Based on our evaluation of the case we will refund the goods value
• • At any time, Khashab reserves the right to refuse a return or exchange, and we may ask for picture identification.

• • Khashab takes necessary measures to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information.
• We use your personal data to provide you with the information, products and services that you request or purchase from us and to communicate with you regarding those products and services. We may also use your personal data to provide customer service and measure how satisfied our customers are.